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Privacy Policy

Effective date: 30th May, 2024

Introduction

Welcome to PiloSMS, a bulk SMS platform developed Pilosoft Services. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and share your information when you use our services.

Company Information

  • Company Name: Pilosoft Services
  • Product: PiloSMS
  • Physical Address: W26 Legon East Road, Accra – Ghana
  • Contact Email: support@pilosms.com
  • Phone: +233 24 823 2841

Information We Collect

We collect various types of information to provide and improve our services:
  • Personal Information:
    • Names
    • Email addresses
    • Phone numbers

  • Usage Data:
    • IP addresses
    • Browser types
    • Interaction logs
 
  • Payment Information: Payment details are processed securely by third-party payment processors and are not stored by PiloSMS.

Methods of Data Collection

  • Direct Collection:
    • Forms
    • Surveys
    • Account Registration

  • Automated Collection:
    • Cookies
    • Tracking Technologies
    • Logs

Purpose of Data Collection

We collect and use your information for the following purposes:

  • Service Provision: To provide and improve our services, communicate with you, and offer customer support.
  • Marketing: To send you newsletters, promotional materials, and other marketing communications.

How We Use Your Data

  • Account Management: Managing your account details and preferences.
  • Customer Service: Providing support and addressing any issues or queries.
  • Marketing: Sending newsletters and promotional materials, subject to your consent.
  • Analytics: Analyzing usage data to improve our services.

We may share some data with third parties such as payment processors and Google Analytics for the above purposes.

Data Retention and Security

  • Data Retention: We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
  • Security Measures: We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction.

User Rights

    • Access and Correction: You can edit your name and organization name directly from the dashboard. For changes to your email address or phone number, please contact us to request updates.
    • Data Deletion: You can delete contacts, groups, message templates, and other information directly from your dashboard.

    If you wish to exercise any of these rights, please contact us at support@pilosms.com.

Cookies and Tracking Technologies

  • Types of Cookies: We use session cookies, persistent cookies, and third-party cookies.
  • Purpose of Cookies: To enhance your experience, analyze usage, and provide personalized content.
  • Managing Cookies: You can manage or disable cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website, and through an email to all registered accounts. We encourage you to review this policy periodically for any updates.

 

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